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Shipping

Prizes:

- Domestic shipments (peninsular), Portugal and Andorra, through messenger: only 6.95 €, and free if the total of the order exceeds 120 € (in addition, Valencia, Murcia, Castellón and Alicante is worth only between 3 and 5 euros)

- Shipments to the Canary Islands, Ceuta and Melilla and the Balearic Islands, through the Post Office for economic matters: Consult tariff

- International shipments, by courier: Check the price list for international shipments and the destinations to which we send nougat

The shipping costs depend on the price tables offered by the logistics operator, with which we have special discounts that benefit the end customer. These prices depend on the kg sent and the distance. If we put a fixed price, it would hurt certain shipments. These expenses are included in the budget that is sent to the client. All orders are sent with "fragile" notice so that they do not damage the merchandise.

The way to proceed after the customer has placed the order is as follows:


1º.- 
The customer will receive an e-mail with all the data of the order (quantities, products, total amount, address of delivery ...).

2º.- Once we have received the order, we verify that we have in stock all the products purchased. If this is indeed the case, we will send the order immediately in a delivery time of 72 hours. If, on the other hand, we are missing a product, we will contact the customer to inform them of the delivery time.

Payment by bank transfer:

If payment is made by bank transfer, the order is sent when receipt of the receipt is received. Therefore, we recommend that, in order to expedite the delivery of the order, send us a receipt or proof of the transfer as soon as possible. You can do it by fax to 96 561 3333 or by email to Jijona [at] turronesydulces.com In order to distinguish your order from others, it is necessary that in the 'subject of the transfer' the order number or the data of the person who made it is indicated.


Packaging

Once we have received the order and it has been accepted, we proceed to create the package (s) where we will introduce the merchandise. Usually they are padded cardboard boxes to avoid damaging the product. These packages are usually sent with the label VERY FRAGILE for the transport to take care of.

In case of any damage, please let us know so you can contact the transport agency immediately and see what has happened. In this case, we should send the tracking number of the order.

Right of withdrawal

The items offered in our store offer the highest quality and the best guarantee is our commitment to our customers. If when you receive your order is not satisfied, it has a period of 14 calendar days from the receipt of the product or from the conclusion of the contract if it is a service, without penalties for its exercise.

The refund of the total amount of the purchase must be made to the consumer, ie the price of the product plus the shipping costs. The exercise of this right can not be subjected to any formality, so that the consumer can be demanded that the product be returned in perfect condition without limiting the use of the product (provided that it does not go beyond the mere verification of good condition and Operation).

On the other hand, the consumer will have to pay the cost of sending the return of the goods when he has been previously informed of it.

In order to make the return, the product must be in perfect condition, has not been opened, or started and preferably in its original packaging, otherwise it may suffer a depreciation. Once the goods have been received in our warehouses, and after verification of the status of the same, will proceed to the refund of their amount according to the modality of payment made by the customer.

To make your return, send us an e-mail, through the following address: pedidos@turronesydulces.com. Completed the data shown in this template https://www.turronesydulces.com/formulario_de_desistimiento.pdf